Who provides the coaching and who these terms cover
DHG Fitness is operated by David Gordon, a sole trader. Business correspondence address: 1 Yule Close, Bricket Wood, St. Albans, Hertfordshire, AL2 3XZ, United Kingdom. Email: Email David . These terms apply to one-to-one remote fitness, nutrition and lifestyle coaching for adults aged 18 or over in the UK.
What the coaching includes
Your first six weeks of coaching cost £147 as a one-time payment and begin with a 60-minute personal consultation. Following this, you’ll receive a personalised Action Plan, weekly personal coaching reviews to discuss your progress, challenges and next steps, and direct access to me Monday to Friday for questions and advice, with replies within one working day.
After your first six weeks, you can choose to continue coaching for £97 per month. This includes weekly personal coaching reviews, adjustments to your Action Plan as your needs and goals change, and direct messaging Monday to Friday, with replies within one working day. Monthly coaching is optional and does not start automatically.
Scope of coaching
Coaching provides general education and support around everyday food choices, cooking, movement, resistance exercise and lifestyle habits. It is not medical advice, diagnosis, treatment, clinical dietetics, physiotherapy or an emergency service. Do not change prescribed medication or treatment based on coaching. Consult a suitable healthcare professional for medical symptoms, clinical dietary needs or concerns about whether an activity is appropriate. Results vary; no particular outcome is guaranteed.
Enquiries, booking and payment
Sending an enquiry does not commit you to purchase. We will discuss whether coaching is suitable, the proposed start date and the arrangements before you book. Before you confirm your booking, I will provide the agreed coaching details, these terms and information about your cancellation rights.
Payments are processed securely through Stripe. The initial six weeks cost £147, paid once. If you choose to continue afterwards, you can separately arrange ongoing coaching at £97 per month. The monthly subscription does not begin automatically; once you subscribe, Stripe collects monthly payments until you cancel.
To cancel coaching, email hello@dhgfitness.co.uk.
Calls, messages and rearrangements
Coaching takes place remotely. We will agree how to hold your initial 60-minute consultation. Weekly personal coaching reviews may take place by call, voice note or message, as agreed. You can contact me Monday to Friday with questions and I aim to reply within one working day. Messaging is not monitored continuously and is not suitable for emergencies.
If you need to rearrange an agreed call, please give as much notice as practical. I will try to offer another suitable time. If I need to rearrange, I will offer an alternative.
Your 14-day cancellation rights
When you book coaching remotely as a consumer, you normally have 14 days from the day after your coaching agreement is made to cancel without giving a reason. This period is not necessarily calculated from the payment date.
If you expressly ask for coaching to begin within that period and subsequently cancel, you may be charged a proportionate amount for coaching already provided, but only where the legal requirements have been met. I will obtain any required request and acknowledgement separately before starting early.
To cancel, email hello@dhgfitness.co.uk with a clear statement. Any refund due under your statutory cancellation rights will be made within 14 days of receiving your cancellation, using your original payment method unless otherwise agreed, without a refund fee. Your statutory rights remain unaffected.
Cancelling ongoing monthly coaching
Your initial six-week coaching phase does not renew automatically. If you choose ongoing monthly coaching, you can cancel the subscription at any time. Coaching will continue until the end of your current paid billing period, after which it will end. No further subscription payments will be taken.
Payments already made are not normally refunded for unused days within a billing period. This does not affect your statutory consumer rights, including any applicable cooling-off rights or remedies where services are not provided with reasonable care and skill.
Your choices and my responsibilities
You are responsible for deciding whether to follow suggestions and for sharing any relevant limitations you choose to disclose so that I can keep advice within an appropriate general scope. I will deliver the agreed service with reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Questions and complaints
Please email Email David if you have a concern. I will aim to respond promptly and work towards a fair resolution. These terms are governed by the law of England and Wales, without removing any mandatory consumer protections that apply to you.
Privacy
I handle personal information as explained in my Privacy Policy. Please avoid sharing unnecessary medical information through website enquiry or guide-question forms.