Who we are and who these terms cover
DHG Fitness is operated by David Gordon, a sole trader. Business correspondence address: 1 Yule Close, Bricket Wood, St. Albans, Hertfordshire, AL2 3XZ, United Kingdom. Email: Email David . These terms apply to one-to-one remote fitness, nutrition and lifestyle coaching for adults aged 18 or over in the UK.
What the coaching includes
The first calendar month of coaching costs £199 and includes an initial 60-minute one-to-one consultation, a written Personal Action Plan, three 20-minute follow-up sessions and agreed weekday messaging support. Each subsequent calendar month, if separately agreed, costs £199 and includes four 20-minute check-ins, agreed weekday messaging and updates to the Personal Action Plan. Each paid coaching month runs from the agreed start date to the day before the corresponding date in the following month (or to the last day of that month where no corresponding date exists). There is no automatic renewal. We will agree the communication method, availability and session arrangements before coaching begins.
Scope of coaching
Coaching provides general education and support around everyday food choices, cooking, movement, resistance exercise and lifestyle habits. It is not medical advice, diagnosis, treatment, clinical dietetics, physiotherapy or an emergency service. Do not change prescribed medication or treatment based on coaching. Consult a suitable healthcare professional for medical symptoms, clinical dietary needs or concerns about whether an activity is appropriate. Results vary; no particular outcome is guaranteed.
Enquiries, booking and payment
Sending an enquiry does not commit you to purchase. We will discuss whether coaching is suitable, the start date and arrangements. Payment is by bank transfer in advance, using details provided privately. A booking becomes binding when we confirm acceptance of your booking and the agreed arrangements; we will confirm this in writing. You will receive the applicable terms and cancellation information before becoming bound by the contract. We will not automatically charge for further periods.
To cancel, you can simply email Email David with a clear statement that you wish to cancel.
Calls, messages and rearrangements
Coaching takes place remotely. The initial 60-minute consultation may be held on Microsoft Teams or WhatsApp, as agreed. Follow-up check-ins may take place by WhatsApp voice or video call, with ongoing support by WhatsApp messages and voice notes on agreed weekdays. We will agree the arrangements and availability before coaching begins. Calls are arranged by mutual agreement. If you need to rearrange, please let us know as soon as practical; we will aim to find another suitable time where reasonably possible. If a call is missed, we will discuss a fair way forward based on the circumstances. If David needs to rearrange, an alternative will be offered. Messaging is not monitored continuously and is not suitable for emergencies.
Your 14-day cancellation rights
If you enter a coaching contract at a distance as a consumer, you will normally have 14 days from the day after the contract is made to cancel without giving a reason. You can cancel by emailing Email David with a clear statement. You do not need to complete a website form. We will acknowledge cancellation and make any refund due within 14 days of being informed of your decision, using the original payment method unless otherwise agreed and without imposing a refund fee. If you expressly ask us to start providing services within the cancellation period, and then cancel, you may have to pay a proportionate amount for services supplied up to cancellation, but only where the legal requirements are satisfied. If the service is fully performed during the cancellation period, cancellation rights may be lost only where the relevant express request and acknowledgement requirements are met. These statutory rights are not affected by any other provision in these terms.
Starting within the cancellation period
If you wish to begin before your 14-day cancellation period ends, we will ask you separately, before starting, to make an express request for early performance and to acknowledge the potential proportionate charge if you cancel after services have begun. Where legally applicable, we will also obtain the required acknowledgement concerning loss of cancellation rights after full performance. This website text is not itself that request or acknowledgement; we must obtain and record it as part of booking.
After the 14-day period
Each calendar month is separately agreed. If you choose not to continue, simply do not book another period. For a period already underway, contact us promptly if your circumstances change; we will discuss any refund or adjustment fairly, considering services delivered and your statutory rights. Nothing in these terms removes remedies available where services are not performed with reasonable care and skill.
Your choices and our responsibilities
You are responsible for deciding whether to follow suggestions and for sharing any relevant limitations you choose to disclose so that we can keep advice within an appropriate general scope. We will deliver the agreed service with reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Questions and complaints
Please email Email David if you have a concern. We will aim to respond promptly and work towards a fair resolution. These terms are governed by the law of England and Wales, without removing any mandatory consumer protections that apply to you.
Privacy
We use personal information as described in our Privacy Policy . Please do not include unnecessary medical information in your website enquiry.